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January 30, 2012 • Hotels & Travel1 Comment

We were just talking this morning about what the true meaning of hospitality is.  Let’s look at the definition:

Hospitality: Friendly, welcoming, and generous treatment offered to guests, clients, or even a stranger.  From a company perspective, it means adhering to a core mission which reflects the importance of providing consistent quality treatment or hospitality to all guests. Retaining “guests for life” must be the primary objective of everyone at all levels within a hospitality organization. “Guests for life” means providing a level of service that exceeds the guest’s expectations, thus building a loyalty that keeps them coming back and encourages them to refer others.

What creates loyalty between you and your favorite place to spend money and time?


  • Michael Urban

    The level of hospitality that I and my girlfriend have received from Herrington Inn is exceptional. It’s difficult to put into words just how comfortable and welcoming everyone has been. From your concierge (Jill) to your porter (Tim) and your restaurant manager (Megan), server (Renee), and bus staff, everyone has been amazing. Herrington Inn feels like a home away from home. My compliments to front-of-house, back-of-house, and everyone in between. Cheers and thank you.